FAQ

Shopping on-line with us

Is ordering for your website secure?

Our checkout pages have the most up to date SSL certificate issued, meaning the pages are encrypted and secure.

The payment processor is SQURE PAYMENT , one of the leading online payment providers. We never see any of your credit card information, and you do not need to create an account to check out.

When should a delivery arrive with you?

All orders are usually despatched within 24 hours, to arrive with UK customers within 3-5 working days.

Cost of delivery?

FREE UK Shipping is held on all deliveries

Standard Delivery Please allow 3-5 working days for your delivery to be despatched.

Next Day Delivery * Cost £9.95 per delivery address. This guarantees delivery of your order next day providing your order is received before noon on Monday to Friday. on request only

* Weekends and UK Bank holidays are not considered working days and therefore orders will arrive at the earliest date possible.

Can I have the delivery to multiple location ?

Please contact us on prior to placing a order of multiple locations on naturalwearuk@btinternet.com for further information, additional cost will be applied

Most orders are sent by Recorded Delivery and require a signature.

Can I return goods?

To begin your refund process – please send an email to naturalwearuk@btinternet.com within 3 working days to confirm your intention to return a product.

We will confirm the return process with a return form via email.

Once the package arrives at Natural Wear UK your refund will be processed in the original form of payment within 14 day working days . You will be notified via email to the address listed on your account when this transaction has taken place. your bank may require additional process and post this transaction to your account once they have received the information from Natural Wear UK.

Please enclose your returns form we email you with the item to:

Natural Wear UK Returns department
83 Creed Road
Ounlde
Northamptonshire
PE8 4QX

What If the item I receive is faulty?

Please email within 24 hrs naturalwearuk@btinternet.com- quoting your order number, your name, address, date of purchase, and the details of the faulty item with a photo if possible.

Please also state if you require a refund or replacement. We will then advise on how to proceed with the return.

Please enclose your returns form with the item and return to:

Natural Wear UK Reurns department
83 Creed Road
Oundle
Northamptonshire
PE8 4QX

Can I cancel an order?

The United Kingdom’s Distance Selling Regulations gives you the right to cancel your order for any item purchased from Natural Wear UK, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.

You must inform Natural Wear UK via email- to naturalearuk@btinternet.com within 12 hours clearly stating your order number, name and address.

If however your order has already been shipped, you will need to return the order to us before a return is processed.

General Information

What is Fair Trade?

Fair Trade means giving producers a decent price for their work, ensuring that working conditions are safe, with adequate heat, ventilation, etc. avoiding the exploitation of children, women and other oppressed groups and trying to ensure that trade benefits the community as well as the individual. By buying our products, you are helping.

How can you be sure that your products really are Fair Trade?

Our Suppliers are mainly UK based working with many of our overseas suppliers who either are members of WFTO (World Fair Trade Organization), or have been recommended to the supplier by other WFTO members. In some cases the UK supply may have visited them themselves, or they are visited regularly by larger Fair Trade organisations which have the resources to check on Fair Trade standards in detail.

WFTO members, including ourselves, complete a detailed self assessment of performance against Fair Trade standards every 2 years. This is sent to stakeholders such as suppliers and buyers for comments, in a process called Mutual Review. In addition, 10% of self assessments are chosen at random each year for external audit.

Some of the crafts we buy from UK suppliers would be described best as “ethically traded” rather than “fairly traded”.

This means, as a minimum, that they comply with international laws (eg minimum wages, trade union representation, no child labour). Fair Trade goes further than ethical trade – it not only complies with legislation, it proactively tries to deal with

those at the bottom of the social ladder, to increase their skills and bring them out of poverty.

Other products are sold for their environmental criteria, generally because they are recycled.

How does Natural Wear UK decide who to buy from?

The aim of Fair Trade is not just to pay fair wages, but to buy from those who are most in need. We work with our suppliers who in turn has suppliers overseas, most of which are organisations working with craftspeople who are struggling to find markets for their products. Without marketing assistance many of these craftspeople would have few or no opportunities for employment. The organisations which export their products, which are often non-profit making, usually also provide job training and development, business advice and technical support, moving artisans from unemployment to skilled employment. Some of our suppliers also specifically work with those who are disadvantaged because of disability, gender or ethnicity; but for Fair Trade, the only other opportunity for income for some of these people is begging.

Isn’t importing goods from around the world harming the environment?

This is a tricky question, and the answer has to be, to some extent, yes; ideally we would buy all the things we need locally. So we try to reduce the carbon footprint of the products we sell to a minimum.

We emphasise sustainable materials, as opposed to products made with synthetic materials

Detail at information regarding product will be featured on our blog page

How can I join your mailing list?

See the footer of our website and fill in the ‘Join our Mailing List’ form and click ‘Subscribe’.

We will send you regular newsletters containing offers, promotions, company news and details of new products.

Will you pass my details on to any 3rd party?

Natural Wear UK – will not pass information to third parties.