We want to make sure you are happy with your Natural Wear UK purchases! For an exchange, your purchased item must arrive to Natural Wear UK within 14 days of the date you purchased. In order to process your exchange, your purchased item must be in the original packaging and condition. Products returned without the original packaging, or damaged, will not be exchanged.
Please use a tracked, signed for and insured service as the product is your responsibility until it arrives back with our warehouse
To begin your exchange process – please send an email to email@example.com
We will confirm the exchange process with a exhange form via email
We hope that you will like and enjoy your Natural Wear UK purchase , however if you find it unsuitable or you are not entirely satisfied please:
For products returned without the original packaging, or damaged, will not be processed. If your product is not eligible for a refund, we will not be able to ship back your product. Unfortunately end of season sale items cannot be returned.
Shipping and handling charges, if incurred, are not refundable. In order to process and qualify for a return, your Natural Wear UK purchase must arrive to Natural Wear UK within 30 days of the date of purchase. In order to process your return your purchased item must be in the original packaging and condition.
Please use a tracked, signed for and insured service as the product is your responsibility until it is back with our warehouse.
To begin your refund process – please send an email to firstname.lastname@example.org within 3 working days to confirm your intention to return a product.
We will confirm the return process with a return form via email
Once the package arrives at Natural Wear UK your refund will be processed in the original form of payment within 14 working days . You will be notified via email to the address listed on your account when this transaction has taken place. Your bank may require additional process and post this transaction to your account once they have received the information from Natural Wear UK.
All orders will be shipped within 48 hrs of placing your order. Orders placed on Friday after 9am GMT will be shipped on the following Monday. Delivery time does not include weekends and holidays.
If you choose to ship your order to multiple locations, there will be additional changes for each destination
We ship with in the UK only which is free (on a single destination) via Royal Mail 48hrs service (2 working days to deliver)
The option of Royal Mail 24 signed for is available for an additional cost of £3.99 (next day delivery)