Returns

We are sure you will love to purchase. However if for any reason you don’t, we have a no question asked returns policy for items bought on your website. All we ask is the product is still in the original packaging

Please note:

The cost of returns is the customer’s responsibility

We recommend using a tractable service (and keeping your receipt) as we unfortunately can’t be responsible for lost in post.

If you are returning your whole order, we will refund the original delivery cost if applicable. For exchanges or if returning part of your order, the original delivery cost will not be refunded.

We can only accept returns for purchases made on our website.

For health and hygiene reasons, we are unable to accept the return of underwear for exchange or refund.

Here what to do: make sure items are unworn, that the original tags are attached and that you included a completed return form in your parcel.

Unworn items within 14 days to the address below. Make sure you keep your proof of postage.

Please return items to :

Creed Road , Oundle, Nr Peterbough, Northamptonshire, PE8 4QX

What happens next?

We look to turn around the refund within – 14 days (excluding weekends and bank holidays) from the date you send the item back.

Once we have completed your returned we will confirm by email

All refunds are via the original method of payment. It typically takes 3-5 working days

Sale Item or none returnable

Any question please email naturalwearuk@btinternet.com